From turning complaints into sticky customers to fostering community spirit; what strategies will you implement as part of reviewing your Customer Retention Plan?

Technology can be transformative: improving leverage, consistency, efficiency, risk management, induction and training, scalability and saleability. What software have you adopted #PostCovid as part of your Business Recovery Plan?

As businesses, we still need to sell, even in the face of a pandemic. Dial up your empathy and show how your products or services can solve customers’ problems. Be sensitive to unique situations. More tips in today’s blog!

Lockdown has been tough and continues to impact businesses. For some however, it uncovered new priorities. What lessons did you learn from this enforced period of business shutdown? And what will you be continuing in the ‘new normal’?

The pool of accountancy talent in the Bodmin area is finite, so Cornish Accounting Solutions has started to think outside the box. They have recruited 3 fully qualified accountants in Manila to support their Cornish team who will continue to expand.

A excellent job opportunity has arisen for an experienced Digital Accounting Expert.

Happy customers are not only good for your bottom line, they also bring you more customers. How do you keep them happy and grow their numbers?

Xero have launched new features to track work-related expenses. Employees can submit expenses paid with company money and use the new integrated map to calculate mileage.

More than 1 in 5 of the UK’s workforce have been furloughed. The challenges of returning to work go beyond struggling to remember passwords, trawling through hundreds of emails to identify the three that are of importance and taking a couple of days to get back into ‘work mode’.

70% of change projects within a business fail. And the biggest factor for success is employee engagement. Get the team onboard.